Privacy Statement (EU)

At MUVLUXE, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Statement explains how we collect, use, disclose, and safeguard personal data obtained via our Platform at https://www.muvluxe.com. Please read this statement carefully. During processing we comply with applicable privacy legislation, including EU data protection laws.

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Our Commitments

• We explain why we process personal data through this Privacy Statement.
• We limit personal data collection to what is necessary for legitimate purposes.
• Where required by law, we obtain your explicit consent prior to processing personal data.
• We implement appropriate security measures and impose contractual safeguards on third parties who process personal data on our behalf.
• We respect your rights to access, correct or delete your personal data and provide means to exercise those rights.

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1. Purpose, Data and Retention Period

1.1 To Support Services or Products You Request or Purchase

For the purpose of providing products or services, we may collect and process the following categories of personal data:

• Identity & Contact Data: name, address, city.
• Contact: email address.

Legal basis for processing: Consent where required.

Retention: We retain such data for the period necessary to complete the service and for a retention period of 3 months after service completion, unless a longer retention period is required by applicable law.

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2. Cookies

Our website uses cookies to provide and improve the Platform. For detailed information on the cookies we use and how to manage them, please consult our Cookie Policy.

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3. Statistics

We collect anonymized statistical information to understand how visitors use the Platform. Where applicable, full IP addresses are masked or blocked to protect user privacy.

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4. Security

We are committed to the security of personal data. We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration or destruction. Access to personal data is restricted to personnel with a legitimate need to know and is regularly reviewed.

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5. Third-Party Websites

This Privacy Statement does not apply to third-party websites accessible via links on our Platform. MUVLUXE is not responsible for the privacy practices of external sites. We recommend reviewing the privacy statements of any third-party websites you visit.

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6. Changes to This Privacy Statement

We reserve the right to amend this Privacy Statement. We recommend that you review this document periodically. Where appropriate, we will make reasonable efforts to notify you of significant changes.

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7. Access and Modification of Your Data (Your Rights)

If you have questions about or wish to exercise your data subject rights, please contact us at info@muvluxe.com. Your rights include:

• Right of access: you may request confirmation of whether we process your personal data and obtain a copy;
• Right of rectification: you may request correction of inaccurate data;
• Right to erasure: you may request deletion of your personal data where permitted by law;
• Right to restriction: you may request restriction of processing in certain circumstances;
• Right to data portability: you may request transfer of your data to another controller where applicable;
• Right to object: you may object to processing based on legitimate interests or direct marketing.

When making requests, please clearly identify yourself so we can avoid altering or deleting another person’s data by mistake.

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8. Submitting a Complaint

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant Data Protection Authority.

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9. Contact Details

Website: https://www.muvluxe.com
Email: info@muvluxe.com

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What We Collect and Store

As you visit and use our Platform we may collect the following information for legitimate purposes:

• Recently viewed products: used to display recent views and personalize recommendations.
• Location, IP address and browser type: used to estimate taxes, shipping and to detect and prevent fraud.
• Shipping address: requested for shipping estimation prior to purchase and for order fulfillment.

Cookies are used to maintain cart contents while you browse. When you place an order, you may provide personal and payment data (name, billing and shipping address, email, phone number, payment details, optional account username and password). This data is used to:

• Send account and order information;
• Respond to queries, complaints and refund requests;
• Process payments and prevent fraud;
• Set up and manage your account;
• Comply with legal obligations (e.g., tax records);
• Improve our product and service offering.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to meet legal retention obligations. For example, order records are retained for 2 years for tax and accounting purposes and may include name, email, billing and shipping addresses.

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People on Our Team Who Have Access

Authorized MUVLUXE personnel (for example, administrators and shop managers) may access order and customer information to fulfill orders, process refunds, and provide customer support. Access is granted strictly on a need-to-know basis.