Shipping Policy

At MUVLUXE we manage every order with care and aim to deliver your purchases swiftly and securely. We ship worldwide using trusted couriers including DHL, BRT and GLS, and we offer complimentary express shipping on all orders.

Once your order has been dispatched, you will receive an email containing your tracking number so you can follow the shipment in real time. For security reasons, all deliveries require a signature upon receipt.

Upon delivery, please check the number of boxes and inspect the packaging immediately. If the packaging or product appears damaged, or if there is a discrepancy in the number of boxes, you must note the issue on the courier’s delivery documentation at the time of delivery and notify our customer care team at info@muvluxe.com as soon as possible.

Our couriers operate Monday to Friday during standard business hours and will attempt delivery twice. After the second unsuccessful attempt, the package will be returned to the sender. Please note that once an order is placed and confirmed we are unable to modify the shipping address.

All orders are processed automatically and promptly. We are not able to expedite or delay shipping times once an order has been processed. Estimated delivery depends on the destination country and seasonal demand.

Estimated Delivery Times

Delivery typically takes 5–20 business days. Please allow for potential delays caused by customs inspections, import procedures or local courier handling times. In the event of delays, MUVLUXE will provide assistance and tracking updates where available.

Customs, Duties & Import Regulations

International shipments may be subject to customs duties, taxes or other import charges levied by the destination country. These charges are determined by local customs authorities and are the recipient’s responsibility. MUVLUXE has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for details prior to placing an order.

Undeliverable or Returned Packages

If a parcel cannot be delivered and is returned to sender (for example, due to incorrect address, refusal, or customs rejection), our customer service team will contact you to arrange reshipment. Additional shipping charges for reshipment may apply and will be communicated to you. If a parcel is returned due to damage in transit or customs intervention, we will handle reshipment promptly and may not charge additional shipping depending on the circumstances.

Customer Support

For assistance with tracking, delivery issues, customs guidance or any shipping related matter, please contact our customer care team at info@muvluxe.com or via our official social channels. We are committed to ensuring a premium delivery experience.